PRIVACY POLICY
Thanks for visiting our website! At Alena Winter Natural Health (NZBN 9429050861743), we’re committed to protecting your privacy as an online visitor. This privacy policy explains how we collect, use, and protect your personal information when you use our site.
We follow the Privacy Act 2020 and its Information Privacy Principles to ensure your data is secure. If applicable, we also comply with the General Data Protection Regulation (GDPR) for individuals in the European Union.
We collect information to provide you with the best possible experience through our website, services, and products. By using our site and sharing your information with us, you confirm that you are over 18 years old.
This Privacy Policy, along with our Website Terms of Use, forms the full agreement between you and Alena Winter Natural Health. We are responsible for your personal data, referred to here as "we," "us," or "our."
1. Contact Details
If you have any questions or concerns about this policy or your data, please reach out:
Alena Winter Natural Health
NZBN 9429050861743
Email: alena@alenawinter.co.nz
For our postal address, please email us as we use a private address.
It’s important that the information we hold about you is accurate and up to date. If your details change, please email us at alena@alenawinter.co.nz
2. What Personal Information We Collect & Why
Personal information means any data that can identify you. It doesn’t include anonymous or aggregated data.
Here’s what we may collect and why:
2.1. Communication Information
This includes anything you send us through:
Contact forms on our website
Subscription forms
Emails, texts, or social media messages
Social media posts
Why we collect this: To respond to your messages, keep records, and manage legal matters if needed.
Legal basis: Our legitimate interest in communicating with you and managing our records.
2.2. Customer Information
This covers details related to purchases, like your name, billing address, email, phone number, and payment details.
Why we collect this: To process your orders, deliver services, and maintain transaction records.
Legal basis: To fulfil our contract with you or take steps at your request to do so.
2.3. Website & User Information
Data about how you use our website, such as:
Pages you visit and how often
Information you provide in forms, feedback, or surveys
Your name, email, or other details you choose to share
Why we collect this: To improve our website, provide relevant content, ensure security, and manage online services.
Legal basis: Our legitimate interest in running our website and offering the best user experience.
2.4. Technical Information
We may collect data like your IP address, browser type, location, and how you navigate our site.
Why we collect this: To analyse website use, improve functionality, protect our site, and measure the success of our marketing.
Legal basis: Our legitimate interest in maintaining a secure and efficient website.
2.5. Payment Information
All payments are processed securely through trusted third-party providers. We only share the necessary information to process payments, refunds, and manage any related queries.
2.6. Marketing Preferences
We may collect data on your preferences for receiving marketing materials and how you like to be contacted.
Why we collect this: To send newsletters, promotions, and updates you’re interested in.
Legal basis: Your consent or our legitimate interest in growing our business. You can opt out anytime!
2.7. Sensitive Information
We do not collect sensitive data like health information, ethnicity, religious beliefs, political views, or any data about criminal convictions unless explicitly stated and with your consent.
Note: If you share sensitive information with us (e.g., through consultations), we handle it with the highest confidentiality and security, in line with privacy laws.
3. How We Collect Your Information
Cookies & Tracking:
Our website is hosted on Squarespace, which may use essential cookies to ensure the proper functioning of the site. These cookies help with things like website security, navigation, and basic analytics.
What are cookies?
Cookies are small files stored on your device that track website activity. They’re used by most websites and don’t harm your system.
Managing cookies:
You can change your cookie preferences in your browser settings. Blocking cookies may affect your ability to use some parts of our site.
4. Marketing Communications
We may send you updates about our products, services, and special offers.
You’ll receive marketing emails if:
You’ve purchased from us or enquired about our services.
You’ve signed up to receive updates.
Want to opt out?
You can unsubscribe anytime by clicking the link in our emails or emailing us at alena@alenawinter.co.nz. Opting out won’t affect your other transactions with us.
We will never share your personal information with third parties for marketing without your explicit consent.
5. Sharing Your Personal Information
We only share your data when necessary and with trusted parties, such as:
IT and system service providers
Professional advisors (lawyers, accountants)
Government bodies (if legally required)
Marketing agencies (with your consent)
We ensure all third parties respect your data privacy and only use it for specified purposes.
6. International Transfers
If we need to transfer your data outside New Zealand (for example, to email marketing services), we will ensure it’s protected through appropriate safeguards.
If we need to share your data with providers in the EU, US, or elsewhere, we will make sure they comply with relevant privacy standards or seek your consent.
7. How We Keep Your Data Secure
We take the security of your personal information seriously. We have measures in place to protect your data from unauthorized access, loss, or misuse.
However, no online system is completely secure. While we do our best to protect your information, we can’t guarantee absolute security for data transmitted over the internet.
If a data breach occurs, we’ll notify you and any relevant authorities as required by law.
8. How Long We Keep Your Data
We keep your data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements.
For tax purposes, we keep basic customer information for seven years after you stop being a customer.
In some cases, we may anonymize your data for research or statistical purposes, in which case we may use it indefinitely without further notice.
9. Your Rights Over Your Data
You have rights when it comes to your personal information, including the right to:
Access the data we hold about you
Correct any incorrect or outdated information
Request deletion of your data
Restrict or object to how we process your data
Withdraw consent where we rely on it (e.g., marketing emails)
To exercise your rights, please email alena@alenawinter.co.nz.
We aim to respond to requests within 30 days. In some cases, especially if requests are complex or frequent, it may take longer—but we’ll let you know if that’s the case.
Not satisfied?
If you’re unhappy with how we handle your data, please contact us so we can address your concerns. You also have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand: https://www.privacy.org.nz
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to stay current with changes in the law or our business practices.
Any changes will be posted on this page. Please check back periodically to stay informed.
If you have any questions about this policy or how we handle your data, feel free to reach out at alena@alenawinter.co.nz